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Service Announcements

Most recent announcements appear at the top of the list. You can click on grey headings to home in on specific product areas. We offer an email feed of service announcements tailored to your needs. If you wish to have announcements emailed directly to you please contact your account manager.

Scheduled Maintenance: DSL Platform

On Monday 12/05/08 between 00:01 and 05:00 we will be performing some scheduled maintenance of our DSL platform.

ViaNetworks e-mail Platform announcement:

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We are experiencing problems with our Vianetworks e-mail platform.Customers with SMTP feed service may experience their e-mails queuing up on our servers.

Reactive Maintenance: DSL Platform

Due to a software issue on the DSL platform we will be performing an upgrade between

[Resolved] DSL Platform Outage

The earlier DSL platform issue has now been resolved and the service continues to remain stable.

[Update] DSL Platform Outage

We are still experiencing issues with our DSL platform. Our Networks team are currently investigating and working to resolve this.

DSL Platform Outage

We are again experiencing some problems with our DSL platform and the engineers are currently investigating the fault.

Emergency Maintenance on DSL platform

We will be performing emergency maintenance to our DSL platform this afternoon. While we are performing the maintenance our customers may experience a brief loss of connectivity and if your connection is not restored automatically you may need to restart

[Resolved] DSL platform outage

The emergency reload of the DSL platform has now resolved the DSL connectivity issue.We apologise for any inconvenience caused.

[Update] DSL platform outage

Our engineers are performing an emergency reload of the DSL platform.

DSL platform outage

We are experiencing problems with our DSL platform which has caused a large amount of connections to drop.

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