Guaranteed IT Services
Your hosting and network services are reinforced by business relevant Service Level Agreements.
Sales Enquiries 0845 355 2000
Partner Benefits
Depending on your status as either Partner, Enhanced or Elite, you will be entitled to some or all of the following benefits:
Access to Sales Tools
Claranet Account managers attend regular (externally run) sales training as part of their development from a reputable sales training company. From this training we develop sales tools to assist in the sales process and quickly qualify opportunities.
Annual Events
Every year Claranet will host our Channel Partner Day where we will discuss the strategy and present new services for the coming year This is also an opportunity for you to meet senior people at Claranet.
Basic Marketing support
Our Marketing department will provide you with access to our marketing material and content with email campaigns. These will be white labelled so that you can easily brand them with your company logo.
Billing Flexibility
We provide you with payment options which will work with your business and ensure that you can comfortably manage your payments.
Dedicated Account Manager
Your dedicated Account Manager will work with you to understand your business and your businesses' outsourcing requirements - encouraging long lasting partnerships. Their aim is to provide seamless support and customer service and your clients will benefit from a secure, reliable and cost-effective service from a trusted source.
Dedicated Channel Support Number/ email
All Channel Partners will be provided with a dedicated number and email address for support thereby ensuring a faster response time to any service issues.
Dedicated Partner Sales Number
This number will provide our Channel Partners with instant access to the Partner sales team.
Discount Levels
Channel Partners can benefit from a discount on our services which you can in turn pass onto your customers.
Exhibition Seminar Support
You can request the support of our sales team at exhibitions.
Full Technical Training
All Claranet staff benefit from regular training by our Pre-sales team and product managers, which we can provide to all our Channel Partners. This can cover specific services or the Claranet portfolio.
Joint Marketing Campaigns
Claranet will offer you support identifying services, messaging and call to actions when sending out Marketing campaigns. We will also provide you with data from external sources that we use.
Partner Certificate
All Channel Partners will be recognised on one of the 3 tiers and you will be provided with a certificate identifying you as a Partner, Enhanced or Elite Claranet Partner.
Partner Plaque
All Channel Partners will be recognised on one of the 3 tiers and you will be awarded a plaque identifying you as a Partner, Enhanced or Elite Claranet Partner.
Portal Access
With the Claranet Business online portal our Channel Partners can directly link into the Claranet database allowing you to place orders, review existing orders, and raise and monitor support queries.
Presales Support
The Claranet pre-sales team will assist you when designing a service for your customers, ensuring that you use the best service for your customer.
Product Training
All Claranet staff benefit from regular training by our Pre-sales team and product managers, which we can provide to all our Channel Partners. This can cover specific services or the entire Claranet portfolio by our Product Managers.
Quarterly Online Forums
Through quarterly webinars, hosted on the Claranet website, you can discuss our services, support and industry news, and also discuss areas of interest with senior members of staff. The webinars will also be used to test new services that we are offering.
Sales Campaigns
Claranet regularly sends out campaigns which we will make available to our Channel Partners and they can in turn use to target their customers and / or prospects.
Sales Training
Claranet Account managers attend regular (externally run) sales training as part of their development from a reputable sales training company. Claranet will make this training available to our Channel Partners (dependent on relationship).
Account Manager Hotdesk
Your Account Manager will be onsite, in your offices, once a month, so that you can discuss your services and any new plans that you may have. (Only for those allocated an Account Manager).
Senior Executive Briefings
As a Channel Partner you will have access to our senior management team in a regular briefing (online, face to face or via the telephone) providing you with information on the company strategy and product roadmap. At these briefings you can discuss how Claranet can enhance your business and fulfil your requirements.
Service Management (depending on certain qualification criteria)
A dedicated service manager will be allocated to you who will be your champion internally. They will regularly update you on your service through regular reports and updates.
Special Discount Levels
You will be able to access discounts in addition to the standard partner discount. This will be determined on a case by case basis.
Client Meeting Support
Claranet staff will attend meetings with you and your client, assisting you in the sales process and providing support for more complex deals.
White Label Marketing Collateral
All Claranet collateral, images and content will be made available to our Channel Partners via the online portal. This can be re-branded and sent to your customers.
