Flexible Solutions
Claranet understands the importance of quality of service in hosting. The main challenge facing businesses seeking to host their service in-house is that a round the clock service is prohibitively expensive.
Customers have come to expect a superior quality of service from Claranet.
Claranet was asked by a customer to reduce the cost and complexity of its IT services and deliver on our high quality of service commitment. This would allow the customer to focus on delivering great customer service.
The customer needed the highest level of support and service quality to successfully host its innovative new website. Today, Claranet’s solution includes proper escalation and notification routes, as well as a reporting system that covers everything from server utilisation to the application of new patches.
Compliance was also a key issue for the customer. When a task was passed to a trusted and expert external provider, it was crucial that the customer felt confident in Claranet’s ability to deliver.
The combination of Claranet’s hosting experience, flexibility and quality of service has resulted in dramatic cost savings. The customer now only pays around a third of its previous system running costs.
